Reimagining the closet to create a new business model for Uniqlo
ASK: REINVENT RETAIL TO HELP UNIQLO THRIVE IN THE DIGITAL LANDSCAPE
*Fun Fact: Our team was chosen by Inamoto & Co. for having the overall best idea and facets of it were brought to Uniqlo's CEO.
Uniqlo is a Japanese clothing brand known for their high-quality fabrics, well-made staple items, and affordable price points. They believe in creating LifeWear: simple, well-made apparel that keeps up with you and the changes in your life. The brand has done extremely well in their brick and mortar locations overseas, but they are now struggling to grow their foot print in the U.S. To accomplish this, they want to beef up the e-commerce portion of their business.
Apparel has become the largest e-commerce category, leaving many to wonder about the role of traditional brick and mortar retail. Digital-first companies like Amazon and Walmart are thriving while others struggle to keep up.
ANALYZING THE DIGITAL LANDSCAPE
We took a look at what's driving the success of these digital-first companies and found a few purchasing themes that are causing people to shop differently.
Delivery is king
We can now have everything from food to mattresses delivered right to our doors.
Amazon, Blue Apron, and Casper
Curation is expected
Brands can guess what we want before we even know it ourselves.
Spotify, Netflix, and Birchbox
Renting is acceptable
People enjoy the freedom of using something but not having to own it.
Uber, Rent the Runway, and CitiBike
the common thread
They are all built around accessibility.
Retail expectations have risen.
looking past retail and into the closet
After we looked at how people are shopping, we looked at the consumer journey from start to finish. We found that even with all this accessibility, consumers still have pain points and they're happening once their clothing makes its way home and into the closet.
Everyone lacks the closet space they need
There is an infamous “no mans land” section in the closet
There is a “just in case” mentality with older clothing items
People feel they have everything but not the right things
Change the way people interact with clothing.
Create a new business model centered around accessibility and function.
We found that over 60% of closet items go unworn, and the clothes we do wear are inaccessible once we leave the house.
So we asked ourselves this: what if we lived in a world where we didn't need closets?
Introducing EveryWear, an extension of Uniqlo's LifeWear mentality.
A system that allows people to rent, use, and buy clothing through the Uniqlo app.
What Does EveryWear Do?
Keep a digital closet.
The digital closet feature compiles all Uniqlo purchases into an easy to scroll through app. It also suggests new clothing and combinations based on your purchase history.
Get clothes whenever you need them.
Whether you’ve spilled coffee on your shirt or need a blazer for an evening, EveryWear gives you the ability to rent or buy clothes at a moment’s notice. Just find the nearest EveryWear vending machine or Uniqlo retail store.
EveryWear vending machines have clothes in new, excellent, and good condition, with used clothes costing less to rent or buy. Simply return the item to the vending machine or store when done.
Fly without a bag.
Using the EveryWear app, you can pick up and drop off clothes at the airport to avoid packing a bag. Just enter the airport and duration of the trip and type of occasion. EveryWear will suggest clothes based on that criteria and the forecasted weather.
Save closet space & skip laundry day.
An EveryWear subscription allows you to rent or buy clothes on a weekly or monthly basis, and can be delivered through Uniqlo’s courier service directly to your work or home.
WHAT I LOVED ABOUT THIS PROJECT
- Identifying consumer pain points
- Conducting interviews to test our solution
- Working with an awesome, dedicated team